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How we protect your privacy at bet365 soccer

When you open an account with us, your personal information — from your DANA or OVO wallet details to your account login — stays secure and private.

Account data encryptedDANA, OVO, GoPay, QRIS safeYour control, always
bet365 soccer How we protect your privacy at bet365 soccer
CONTACT PRIVACY SUPPORT

How to reach us about your privacy

Email support Send your privacy request or data access questions to our support email. We respond to all requests within five business days and verify your account before releasing any personal information.
Live chat Open the chat widget in your account or on our homepage. Our team is available to help with privacy concerns, account access requests, and data deletion during your local business hours.
Account settings Log in to your account, go to Settings, then Privacy & Security. You can update what marketing emails you receive, review your login history, and manage your data preferences directly.
DATA AND SECURITY

How we handle cookies, device data, and account safety

Cookies and tracking

We use cookies to remember your login, keep your session active, and show you game preferences. When you first visit, we ask for your consent. You can manage cookie settings in your browser at any time; some features may work differently if you disable them.

Payment data encryption

When you deposit via DANA, OVO, GoPay or QRIS, your transaction details are encrypted end-to-end. We never store your full payment credentials on our servers; payment processors handle all card or wallet details securely.

Account login security

Your password is hashed and salted before storage. We monitor login attempts from new devices and send you an alert so you can verify it's you. Enable two-factor authentication in Settings for extra protection.

Data retention timelines

We keep your account and transaction history as long as your account is active, plus three years after you close it for tax and legal compliance where required. After that period, we delete or anonymise your data unless local law says we must keep it longer.

Third-party access rules

We only share your data with payment partners, live table studios, our support outsourcers, and government agencies if they have a legal right to ask. We never sell your personal data to marketing companies or brokers.

Your privacy rights

You have the right to request what data we hold about you, ask us to correct it, delete it, or transfer it to another service. Contact our privacy team to start any of these requests; we'll guide you through verification and deliver results within ten business days.

Answers to your privacy policy questions

We collect your name, email, phone number, home country, and payment details when you register. We also track which games you play, when you log in, your device type, and your IP address. This helps us personalise your lobby, process withdrawals, and protect your account from fraud.

We keep your account data for three years after closure for tax compliance and legal obligations, where local law permits. After that, we delete or anonymise it. If you request early deletion, we remove optional data like game history but retain transaction records where law requires it.

Yes. Log in to your account, go to Settings > Privacy & Security, and select 'Request My Data'. We'll compile a file of all personal information we hold — your profile, login history, payments, and preferences — and email it to you within ten business days.

No. We never sell your personal data. We share it only with payment processors, live casino providers, customer support teams, and government agencies if they have a legal request. Everything stays within our operational and compliance needs.

Your payment details are encrypted during transmission and handled by our payment partners' secure servers, not stored on ours. We store only a token — a safe reference — so we can process your next deposit faster without re-entering your wallet details every time.

We use session cookies to keep you logged in, preference cookies to remember your game choices, and analytics cookies to track page visits so we can improve the platform. You can disable or delete cookies in your browser settings, but some features like auto-login may not work as smoothly.

Email our privacy team through your account settings or reach out via live chat during support hours. You can also submit a formal data deletion or access request in Settings > Privacy & Security. We'll verify your identity and respond within ten business days.